1. We read it
An engineer replies within 24 hours. If we are the wrong people for the problem we will say so and point you somewhere better.
Send us your AWS bill or a diagram of what you are running. Within 24 hours you will know what we would change first and what it would cost to have us do it.
A sentence about the system and what is bothering you is enough to start. An engineer reads every one of these, not a form router.
Ahmedabad, Gujarat, India
Monday to Friday, 9:00 to 20:00 IST.
Clients on managed operations reach us outside those hours through the on-call number in their runbook.
An engineer replies within 24 hours. If we are the wrong people for the problem we will say so and point you somewhere better.
A call about your architecture and what is hurting. Bring the bill and a diagram if you have one. We will not ask for a budget in this call.
What we would do first, how long it takes, what it costs. If that is not worth the money, tell us and nothing more happens.
Within 24 hours, on a working day, from an engineer rather than a sales team. If it lands on a weekend you will hear back Monday morning IST.
A sentence about the system, and either your last AWS bill or a diagram of what you are running. That is usually enough for us to say something useful on the first call.
Yes. Thirty minutes, no obligation, and we will not ask for your budget in it. If we are the wrong people for the problem we will say so and point you somewhere better.
Monday to Friday, 9:00 to 20:00 IST. Clients on managed operations reach us outside those hours through the on-call number in their runbook.
Ahmedabad, Gujarat, India. Most of our clients are elsewhere and we work in their hours rather than expecting them to work in ours.
No. The form sends one email to an engineer. We do not add you to a list, and nothing else happens unless you reply.